Returns & Refunds

We want you to be completely satisfied with your purchase. This policy explains how returns, refunds and cancellations work.

Return window

You may request a return within 14 days of receiving your order. To be eligible, items must be returned in their original, unopened and undamaged condition. Sealed products must remain factory-sealed; graded slabs must be returned in their original case.

How to start a return

Email info@pokelootcards.co with your order number and the item(s) you wish to return. We will send you return instructions. Customers are responsible for return shipping costs unless the item was faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where the item was faulty or incorrectly supplied.

Damaged or incorrect items

If you receive a damaged, defective or incorrect item, contact us within 14 days and we will arrange a replacement or full refund, including return shipping, at no cost to you.

Cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Contact us as soon as possible if you wish to cancel.

Non-returnable items

For authenticity and condition reasons, opened sealed product and items marked as final sale cannot be returned unless faulty.